Refund policy
Thank you for shopping at Hanser (https://hansershop.com/).
Due to hygiene and safety standards, we do not accept returns or refunds on opened or used haircare and cosmetic products once they have been delivered.
Acceptable Return Conditions
Returns are accepted strictly under the following circumstances:
- Wrong Item: You received an item different from what you ordered.
- Defective Item: The item received has a manufacturing defect.
- Damaged in Transit: The item arrived damaged due to shipping.
Eligibility Criteria
To be eligible for a return under the conditions listed above:
- The item must be unused, unopened, and sealed in its original packaging.
- The item must be in the exact condition in which you received it.
- You must provide proof of purchase (such as your order number or invoice).
Return Process
If your order meets the criteria above, please follow these steps to initiate a return:
- Report Within 48 Hours: Contact us within 48 hours of delivery to report the issue.
- Provide Photo Evidence: Send a clear photo showing the wrong, defective, or damaged item placed next to the shipping airway bill (shipping label).
- Courier Pickup: Once your request is verified and approved, our courier service will pick up the item within 3–5 business days.
Contact Us
To request a return or for any inquiries regarding your order, please reach out to us at Hansercosmetics@gmail.com